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Shipping policy
At The Bourbon Market, we aim to provide efficient and reliable shipping to deliver premium bourbon and whiskey to your doorstep. Please read the following shipping policy for more details about order processing, shipping methods, and timelines.
Order Processing
✔ Orders are processed within 1-2 business days after payment confirmation.
✔ Orders placed on weekends or public holidays will be processed on the next business day.
✔ Cut-off Time: Orders placed before 2:00 PM CET will be processed the same day. Orders placed after 2:00 PM CET will be processed the next business day.
✔ Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Destinations
We currently ship to the following European countries:
🇳🇱 Netherlands | 🇩🇪 Germany | 🇬🇧 United Kingdom | 🇪🇸 Spain | 🇮🇹 Italy | 🇵🇱 Poland | 🇦🇹 Austria | 🇩🇰 Denmark | 🇧🇪 Belgium | 🇨🇿 Czech Republic | 🇱🇹 Lithuania | 🇵🇹 Portugal | 🇱🇻 Latvia | 🇬🇷 Greece
🔹 Important Notes:
- We do not ship to P.O. Boxes or restricted regions where alcohol delivery is prohibited.
- Customers are responsible for ensuring alcohol shipments are legal in their region before placing an order.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | €19 |
| Express Shipping | 2-4 business days | €30 |
| Free Shipping | Orders over €1000 | Free |
📌 Additional Notes:
- Delivery times are estimates and may vary due to customs processing or carrier delays.
- A signature may be required upon delivery for age verification.
Shipping Fees & Taxes
✔ Shipping fees are calculated at checkout based on the destination and selected shipping method.
✔ Orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.
Tracking Your Order
📦 Once your order ships, you will receive a tracking number via email.
🔗 You can track your order on our website or through the carrier’s website.
Lost, Stolen, or Damaged Packages
✔ If your package is lost or damaged in transit, contact us at sales@thebourbonmarket.eu within 48 hours of delivery.
✔ We will work with the carrier to resolve the issue.
❌ However, we are not responsible for stolen packages after delivery.
Returns & Refunds
Due to alcohol regulations, we do not accept returns unless:
✔ The product is damaged upon arrival.
✔ You receive the wrong item.
📩 If you receive a damaged or incorrect item, contact us at sales@thebourbonmarket.eu within 48 hours of delivery with photos of the issue.
🔄 Refunds or replacements will be processed on a case-by-case basis.
Contact Us
For any shipping-related inquiries, feel free to contact our support team:
📧 Email: sales@thebourbonmarket.eu
