Returns Policy – The Bourbon Market

At The Bourbon Market, we are committed to providing only genuine, premium bourbon and whiskey products. Due to the nature of alcoholic beverages, we cannot accept returns for:

• Change of mind

• Personal taste preferences

• Unwanted gifts

We will accept returns in the following situations:

• The item arrives damaged during transit

• You receive the wrong item

• The product is defective or compromised in quality

Return Window
All eligible returns must be initiated within 30 days of delivery. This timeframe applies only to the situations listed above (damaged, wrong, or defective items).

How to Initiate a Return

1. Contact our customer service team at support@thebourbonmarket.eu within the 30-day return window.

2. Provide your order number, clear photos of the product and packaging, and a brief description of the issue.

3. Once your return is approved, we will send you instructions for shipping the item back.

Refund Process
Once the returned item is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout.

Important Notice
We comply with all applicable liquor licensing laws and shipping regulations in the EU. Customers must ensure they are legally permitted to purchase alcohol in their country or region.